Despite having disabled nudges and voice purchasing, and having enabled brief mode, it seems that upselling is an unadvertised feature that cannot be disabled. ... She kept showing a red ring. The light ring glimmers briefly when Alexa has heard and is processing your request. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Red. A solid blue ring with a cyan light pointing in your direction means that Alexa is processing your query. The Ring app is having trouble pinpointing your exact address at time you're entering it. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Often times it'll say "I'm sorry, ... What the Echo's light ring means . I know that can be frustrating. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. The Alexa help isn’t very helpful. Thanks. It's important to have your accurate address entered for professional monitoring. Please try later”. Take a look at the help section in your Alexa app” ... I’m having the same problem with my dots. Is there some secret trick for disabling upselling? When the light ring turns orange, your device will enter the setup mode. Get Tech Support 1-833-202-2695. I find Alexa's skill upselling extremely annoying. Please wait a few moments, and try again. Then you can open the Alexa app on your phone and start the setup process over again. If you didn't make a request, Alexa … If this doesn’t work, do a hard reset of both your Dot and the device. Hopefully, we can get this resolved quickly. ... Alexa keeps saying “sorry, i'm Having trouble understanding you right now. Solved: Alexa says “I am having trouble connecting to the internet. In the Alexa app, delete and re-add the smart device you’re having trouble with. I keep having to unplug the Command Bar from the wall to get the built in Echo Dot to reboot as so often when I say "Alexa" to give a command, the light ring turns solid red and Alexa says "I'm sorry, I'm having trouble understanding right now. ... I’m sorry to hear you're having trouble with your echo. Once I got the orange ring I was able to use the app on my phone to add a new network and password. EDIT: increased specificity. Press it again to enable your microphone. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. That means the device microphone is disconnected and Alexa is not listening. If you continue to have trouble, reach out to Ring Support. I don't have second step auth and mine is having issues. Then, reconnect and relaunch. 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